HomeMy WebLinkAbout1999 Oct 05 - Complaint Letter from L. Nikolich�
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0 C T 0 71999
; HFAt_YH DEPT.
Mr. Bruce Mutphy October 5, 1999
Yarmouth Health Department
1146 Route 28
South Yarmouth,MA 02664
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; Dear Mr. Murphy,
1
" I am writing to inform you of the deplorable conditions my 10-yeax-old daughter and I
experienced at the American Host Motel in West Yarmouth on October 2, 1999.
� We che�ked into room 3 of the motel on Saturday evening. We were disappointed with
; the quality of the room but we were tired and thought it would be OK for just one night. My
daughter went swimming. The pool azea appeazed to be in fine sha.pe so I relaxed a little. When
we retumed to our room I discovered the air conditioner didn't work. But,when I tumed down '�
; the sheets on my daughter's bed I was thoroughly disgusted to find that the sheets were dirty.
� I called the manager and she was neither surprised nor apologetic about our situation and
said she could change the sheets. I pointed out that the air conditioner was broken so the manager
j moved us to room 54. When I tumed on the light in the new room I was greeted by a wad of
� chewed gum on the lamp and a clock radio that was covered in dirt and grime. The bathroom was
full of mold,the shower curtain was diriy,and there were cobwebs on the window. It was late �
and we were tired and the new sheets at least appeared to be clean so we sta.yed. �
� The ne�rt morning when I informed the manager of the filthy condition of the second '
; room she again showed no surprise or remorse for the condition of her motel. Instead she just ;
� blamed the maids as if she had no responsibility in the matter. .�-._ i
� The conditions we e�erienced were filthy and unhealthy. Since the management
� dcesn't seem to care I felt that you should be informed so you could take steps to protect the
� public.
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Yours truly,
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� ���r�-�.._ C�.�
La.ura Nikolich ( — -
18 Bishops Lane
Lynnfield, Ma 01940
781 334-6524
1_nikolich@hotmail.com