HomeMy WebLinkAboutA & B Canco letter 8/2/94 discrepency 777-7-77,
;,o AUG 0 4 1994
A & B CANCO ' ``m ' 'I August 2, 1994
A-
P. O. Box 999
West Yarmouth, MA 02673-4698
Gentlemen:
We have confirmed that it was not possible for you to remove the
amount of material - 2500 gallons - that is noted on your invoice
to us (No. 11143, dated 6/13/94) , see attached. Since you did
not accept our previous thoughts on this matter, we obtained
further inputs substantiating our position.
Since our last discusion, we had the septic tank pumped and the
leach field replaced. Fifteen hundred gallons were removed from
the tank, its full capacity. About 600 gallons were removed from
the area of the entire leach field, i . e. no significant fluid
remained.
From the design and installation information on the system in
their files, the Yarmouth Health Department informed us that the
maximum capacity_ of the leach field was 592gallons_ This
corresponds to the amount removed when the field was replaced.
When your employee began to pump out the leach field, after
pumping the tank, he almost immediately said he could take out no
more since his truck was full . To determine if much had been
removed from the flowdiffusors and field, I asked him to place
his shovel in the hole. He did and there was at least ten (10)
inches of fluid covering the blade. Clearly, little material had
been removed from the field.
When I spoke with Ernie the next day about the apparent
discrepency, he said he thought he had sent your employee to
another Job first and would let me know. He never did confirm
that.
The design data on the system, the material remaining in the
field at the time, and Ernie' s initial, quick response about an
earlier Job all demonstrate that 2500 gallons were not removed by
you_f rom_our_system.
Lastly, we also understand that the normal fee for such pumping
services on the Cape is ten (10) cents per gallon. Your charges
are thirteen (13) cents - thirty (30) % higher. We are uncertain
what the exact charges were when you disposed of the material in
Warren RI . But, out of state delivery only makes sense if the
costs are significantly lower than on the Cape.
It is our conviction that no more than 300 gallons (one-half the
capacity of the leach field) , if that much, was removed by your
employee. Also, we do not believe it is appropriate to be
charged more than the usual fee per gallon.
In light of the above, enclosed is a check for two hundred thirty
dollars ($230. 00) : one hundred eighty dollars ($180. 00) for
pumping and disposal plus fifty dollars ($50. 00) for digging.
As we discussed with you, this is the second time in two years
that we have been billed erroneously for material. Last year you
billed us for an amount of anti freeze for our heating system
that was greater than the system' s capacity. You did correct the
billing for that Job after we brought it to your attention.
We will no longer plan to call on your services, which is indeed
unfortunate after having done so for many years.
Sincerely,
arold S. Becker /
c. c. : Bruce Murphy V
INVOICE
canco PLUMBING - HEATING -SEPTIC
& SPRINKLER SERVICES
P.O. Box 999 - West Yarmouth, MA 02673-4698
PAGE # 01
775-2800 - 800-698-3993
MASTER PLUMBER 5715
ACCOUNT NO. INVOICE DATE INVOICE #
HAROLD BECKER 1572AB 6/13/94 11141
10 MARK WAY
WEST YARMOUTH, MA 02673 II ADDRESS
L. J CORRECTION
JOB LOCATION:, k. 1.-{ ko Aoce4 Please Return Yellow Copy With Your Remittance.
PUMPING - RESIDENTIAL-2500 GAL l 12500
DIGGING TO LOCATE 50.00
DISPOSAL FEES 200.'00
y;416'
If .
< CI /0 4,
PLEASE PAY THIS TOTAL: 375 .00
TERMS: ALL INVOICES DUE UPON RECEIPT.
FINANCE CHARGE 11/2% PER MONTH OR AN ANNUAL PERCENTAGE RATE OF 18%
ON BALANCES OWED 30 DAYS FROM INVOICE DATE